Eptex Products Return Policy

We hope that you are happy with your Eptex purchase. However, if you are not entirely satisfied, we are here to assist you.

Returning Products Purchased from the On-line Store:

You may return your in-line purchase to us within 30 days of the date of receipt for a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. Shipping cost paid on your original order is non-refundable and you are responsible for return shipping costs.

Please include a note in your package with your reason for the return and a receipt or proof of purchase and contact information including email.

Ship to:

Eptex Health LLC
Attn: Returns Department
123 Elbert Street
Ramsey, NJ 07446

Upon receipt we will inspect the item and notify you if you are eligible for a refund. If approved, we will initiate a refund to your credit card or PayPal account. Your account will be credited consistent with your card issuer’s policies.

Returning Product Purchased from a Retail Store, Professional Office or other On-Line Store:

All products must be returned to the original retailer or professional office where they were purchased. Please contact them for their return and exchange policies.


If you have any questions, we can be contacted at customerservice@eptexhealth.com